Refund policy

We strive to ensure the highest quality and satisfaction with every purchase. However, due to the nature of our products, our return and refund policy is as follows:

Non-returnable Items

Please note that all fabrics, trims, or items cut to size are non-returnable and non-exchangeable. Once a fabric or trim has been cut to fulfill your order, it cannot be cancelled, returned or refunded.

Returnable Items

Items sold in whole units, such as buttons, motifs, and other accessories, may be returned or exchanged within 14 days of receipt, provided they are unused, in their original packaging, and in the same condition as when purchased. Please note:

  • Refunds will exclude original shipping costs.
  • Customers are responsible for the return shipping costs. We recommend using a tracked service to ensure safe delivery back to our store.
  • Items returned damaged, without original packaging, or in unsellable condition will not be eligible for a refund.

Outlet Collection

Items in our Outlet Collection are end-of-roll fabrics and are sold as whole pieces only, not cut to size. While these items are offered at a discount and are typically non-returnable, we understand that exceptions may arise. If a return is needed, the following conditions apply:

  • A 20% refund processing fee will be deducted from your refund to cover additional handling costs.
  • Customers are responsible for the return shipping costs. We recommend using a tracked service to ensure safe delivery back to our store.

Clearance Section

Items in the Clearance Section have minor imperfections, such as misprints, weave errors, or other slight physical faults, and are marked as such. These items are final sale and cannot be returned or refunded unless there is a fault not identified before sale. If you believe an overlooked fault has affected your purchase, please contact us to review the issue.

Important Notes

  • Colour Accuracy: We make every effort to color-correct images so they reflect the true colour and quality of our fabrics. However, due to variations in shades and screen settings, we cannot guarantee exact colour matching. To ensure satisfaction with color, texture, and weight, we strongly encourage you to order a sample before placing a full order.
  • Return Shipping Costs: In all cases, customers are responsible for the costs of return shipping. For exchanges, new shipping costs will apply.
  • Original Purchaser Requirement: Only the original purchaser may initiate a return or refund request.
  • Refund and Exchange Processing: Refunds for online orders will be processed exclusively through our online system in accordance with our Terms and Conditions. No payments for refunds or exchanges will be processed in-store. Customers are welcome to bring returns or pick up exchanges in-store, but all payments will be processed based on the original payment method.
  • Refund Timeframe: Please allow up to 14 days from the date of return confirmation for your refund to be processed.

For further details on our terms, please see our Terms and Conditions.